Communication Skills: Active Listening

Video length: 2:24

Transcript

[Senario One]

Mom speaking:

Hi Gabe.  What happened in school today?

Gabe speaking:

My friend John got in trouble.

Mom speaking

What kind of trouble?

Gabe speaking:

The janitor said he was making a mess in the bathroom during lunch hour.

It was really stupid. He was just trying to wash his hands and the water wouldn't turn off.

When he tried to fix it the handle came off and that's when the janitor came in.

Mom speaking:

So John was trying to fix the water but the janitor thought he was making a mess?

Gabe speaking:

Exactly. It was so stupid that they took the janitors word over John's.

Mom speaking:

So you're thinking it wasn't very fair.

I'm glad you're talking to me about it.

[Senario Two]

Daughter speaking:

Hi dad. Sorry, I know I'm late.

Dad speaking:

Yes. And you were supposed to be home by 4:30 and it's 5:00.

Daughter speaking:

Something came up at school.

Dad speaking:

Something came up that made you late? Couldn't you have called?

Daughter speaking:

I was trying to help Lisa.

Dad speaking:

Well what were you helping Lisa with?

Daughter speaking:

Promise you won't get mad?

Dad speaking:

I just want to hear what are you helping your friend Lisa with.

Daughter speaking:

Well, these two girls at school were making fun of her and spreading rumors about her and Lisa started crying and said she didn't want to come back to school tomorrow.

Dad speaking:

Well what did you say?

Daughter speaking:

I told her that she should go talk to the counselor but she thought that would make things worse and I told her I would go with her and she said okay and that's what we were.

Dad speaking:

Sounds like you were being a good friend and gave some good advice, but I just would have appreciated knowing where you were.

Daughter speaking:

Yes. I know I'm sorry. I just cannot leave Lisa.

Dad speaking:

Well I understand how emotional that was. I just would've appreciated a chance for you to check in with me.